Safeguards & Compliance
At Support Solutions Group Pty Ltd, we are committed to providing the highest standards of support coordination services, guided by the NDIS principles of choice, control, and independence.
We are dedicated to maintaining the trust you place in us through transparent, ethical, and high-quality service delivery.
Provide services in accordance with NDIS Code of Conduct
Maintain the highest standards of safety and quality
Report incidents promptly and transparently
Respect participant rights, dignity, and privacy
Implement effective complaints and feedback processes
Advocate for participant needs and preferences
Maintain appropriate insurance and registrations
Ensure all staff are qualified and properly screened
Service Agreement
Download our comprehensive service agreement outlining the terms, conditions, and expectations for our support coordination services.
Ready to Work With Us?
Get started with Support Solutions Group today. We're here to support you on your NDIS journey with personalised, professional coordination services.
NDIS Quality & Safeguards Commission
We operate under the oversight of the NDIS Quality and Safeguards Commission, ensuring we meet the highest standards of quality and safety in all our services.
Quality Standards
All services meet NDIS Practice Standards
Code of Conduct
Adherence to NDIS Code of Conduct
Participant Rights
Protecting and promoting your rights
Your Rights as an NDIS Participant
As an NDIS participant, you have important rights that are protected by law and the NDIS Code of Conduct. We are committed to respecting and upholding these rights in all our interactions.
Your Fundamental Rights
To be treated with dignity and respect at all times
To have your privacy and confidentiality protected
To make your own choices about your life and supports
To be safe from abuse, neglect, violence and exploitation
To have your complaints taken seriously and resolved
To access advocacy and support services
To receive services that meet quality and safety standards
To be informed about your rights and how to exercise them
What This Means
Choice & Control
You can choose your providers, decide when and how you receive supports, and change your mind at any time.
Safety & Protection
You should always feel safe. Any concerns about your safety or wellbeing must be taken seriously and acted upon.
Quality Services
All services must meet NDIS Practice Standards and be delivered by qualified, screened providers.
Complaints Process
If you're not happy with something, you have the right to complain and have your concerns addressed.
Need Help Understanding Your Rights?
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: ndiscommission.gov.au
Disability Advocacy Services
Free advocacy support available
Contact us for local referrals
Questions About Our Services?
If you have any questions about our service agreement, participant rights, or compliance processes, we're here to help.
