About Support Solutions Group
We are a trusted NDIS registered provider dedicated to empowering participants to achieve their goals and live independently in Townsville and surrounding areas.
Our Story
Support Solutions Group was founded in June 2021 with a vision to provide compassionate, person-centred support to people living with a disability and those experiencing mental health conditions. Based in Townsville, we are proud to be a locally operated organisation that focuses on empowering individuals to live meaningful, independent lives within their communities.
We employ a dedicated team of support workers who deliver a wide range of services tailored to meet each person's unique needs and goals. Whether it's daily living support, community access, or assistance with personal care, our team is committed to providing high-quality, reliable, and respectful support.
In addition to direct support services, we offer Support Coordination to help you better understand your NDIS plan and connect with the right services. We ensure that our coordination services remain independent — there is no pressure to choose Support Solutions Group for service delivery. If you do decide to engage us as your provider, we take the time to have an open and honest conversation about how this decision may impact you, ensuring your choice is fully informed and respected.
At Support Solutions Group, we believe in doing more than just providing services — we build connections, promote inclusion, and work together to achieve the best possible outcomes for every person we support.
Our Values
These core values guide everything we do and shape how we interact with participants, families, and the community
We believe every person has the right to live independently and pursue their goals with dignity and respect.
We operate with transparency, honesty, and accountability in all our interactions and decision-making.
We work together with participants, families, and other providers to achieve the best possible outcomes.
We are committed to continuous improvement and delivering the highest quality support services.
Meet Our Team
Our experienced team of support coordinators brings passion, expertise, and genuine care to every interaction
Director & Support Coordinator
Edward has been working in the industry since 2004 and brings over two decades of experience to his role. He has extensive knowledge and practical expertise in Behaviour Support and supporting participants with complex needs, including Borderline Personality Disorder (BPD), Post-Traumatic Stress Disorder (PTSD), Acquired Brain Injury (ABI), and those affected by stroke, Dissociative Identity Disorder, Bipolar Disorder and Prader-Willi Syndrome. His long-standing experience allows him to navigate complex cases with confidence and provide tailored, person-centred support.
Support Coordinator
Vera has been part of the industry for the past five years, during which time she has gained diverse experience across several roles, including administration, support work, and support coordination. She has strong knowledge of local Townsville services and is particularly skilled in supporting individuals with Acquired Brain Injury (ABI), stroke recovery, mental health challenges, and aged care needs. Vera's varied background enables her to approach support coordination with both empathy and practical insight, ensuring participants receive the right services at the right time.
What Makes Us Different
Our commitment to excellence and person-centred care sets us apart in the NDIS landscape
Trauma-informed care approach in all our interactions
Registered NDIS provider - we work solely in your best interests
Person-centred planning that respects your choices and goals
Culturally sensitive and inclusive practices
Flexible support arrangements to meet your needs
Strong relationships with local service providers
Ready to Start Your Journey?
Contact us today to learn more about our services and how we can support you to achieve your NDIS goals.
